Latest Posts

Customer Service in a Digital Age

We live in a time where more and more consumers are shopping around for the best prices and they expect exceptional customer service or they can easily take their business elsewhere. Add to this the fact that many consumers are shopping with their mobile devices at anytime, anywhere, and it means that ecommerce is at a critical crossroads. Let’s look...



Improving Brand Awareness

How familiar with your product or services are consumers? Do they recognize a tagline, a color palette, or a logo that is associated with your brand? Brand awareness is critically important because it helps your company stand out from the others in your field. Take for example the products Kleenex or Bandaids. We all know I am referring to tissues...



Business Social Media Mistakes to Avoid

Social media feels like it is everywhere! Depending upon your age, field of work, and lifestyle, you may be on Facebook, Instagram, LinkedIn, SnapChat, Twitter, or Pinterest. It’s hard to keep up with all of the posts, pins, tweets, and snaps! The good news is that you really don’t need to be everywhere, but you do need to be somewhere....



Retaining Top Talent

Is your company a revolving door of employees coming and going endlessly? In today’s business world, young workers have a reputation for moving from job to job looking for the next big break. Unfortunately, that means that business loyalty is not as it once was. How, then, do business leaders deal with this issue and retain the top talent that...



The Benefits of CEO Groups

We have all heard the old cliche that, “it’s lonely at the top.” It really is an accurate portrayal of life for most CEOs. Not only can executive officer feel lonely in their specific business, but they may also be in need of peer relationships that bring with it sharing of business acumen, professional experience, and insights that can help...



Creating a Useful Business Plan

If you hear the words “business plan” and immediately think, “Ho-Hum, boring” then your business plan is being done wrong. A business plan is a vital part of your company and it should live in the daily operations of your business as well as guide you when there are setbacks or hurdles to overcome. This living document can be an...



Making Annual Reviews Productive

Oh no, it’s that time of year again! Performance reviews are not the most happily anticipated work events. In fact, most employees and business leaders report that they often dread, or at least get anxious at, the mere thought of reviewing the past year. For some businesses, this meeting is not just a review of how an employee is doing...



Print Marketing To Increase Sales

We live in a digital world, with emails, newsletters, pop up ads, and a constant influx of marketing materials on a daily basis. It stands to figure that businesses would cash in on this method of marketing since it seems like everyone is constantly on their devices checking their inboxes and social media. Shouldn’t print marketing be a thing of...



Succeeding in Business: Who is Your Audience?

Google search “marketing strategies” and you will find hundreds if not thousands of marketing tips, strategies, and ideas that could keep you reading for a lifetime. One thing you will find that all the sites have in common is a section on “getting to know your target audience.” Why? Because, fundamentally, every business owner should know their audience inside and...



Franchising 101: Things To Consider

The franchise industry is a $2.3 trillion industry, with one out of every six jobs relating to franchising. Statistically speaking, therefore, a franchise has a better chance of succeeding than most small business start-ups, due to the support and name recognition. If you are considering getting involved in a franchise, now is an excellent opportunity, but there are also things...