MANAGING CONFLICT This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. On successful completion of this course, students will be able to: develop skills to assess a conflict situation and monitor their reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner,...
FUNDAMENTALS OF LEADERSHIP FOR FIRST-TIME SUPERVISORS AND MANAGERS (FULL-DAY) In this one-day program, you will learn critical leadership skills so that you are able to step forward with confidence as a leader in your organization. You will develop practical, necessary skills such as managing your time well, communicating effectively, and delegating work to others. You...
TIME MANAGEMENT (HALF-DAY, CHOOSE AM OR PM SESSION) Time is a form of currency, and TIME IS MONEY! In this half-day session (am or pm session) you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short and long-term professional and...
