Managing Conflict

This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. On successful completion of this course, students will be able to: develop skills to assess a conflict situation and monitor their reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner, and resolve conflict through identifying its source, and determining and implementing the best solution.

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Instructor: James Hannon, The Training Associates
Location: The Enterprise Center at Salem State University

NOTE: A parking permit will be emailed to all registered/paid participants shortly before the class date. 
REFUND POLICY: 100% refund before the first class meeting; 50% before the second class meeting. No refunds after the second class meeting.
In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge) no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information