Our ability to deal effectively with our emotions in the work place is critical to our success. Emotional intelligence strategies combined with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.
Through skill building exercises, and group discussion, this one-day course will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity.
The five Competencies of Emotional Intelligence
Applying the competencies
Choice and Control Model
Dealing with Individual Challenges
NOTE: A parking permit will be emailed to you the day before the class begins.
REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.
The [ticket] holder consents to the use of his or her image, likeness, actions and statements in connection with any recorded audio, photograph, video or other publication of the event.