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Maximizing Efficiency with Processes and Procedures (Half Day)

The Enterprise Center at Salem State University

121 Loring Ave | Salem, MA 01970

Thu, Nov 9, 2017 @ 9:00 am - 1:00 pm

Cost: $100.00

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Maximizing Efficiency With Processes and Procedures

(This class is also part of the Business Management Skills Certificate Program – Part II)

Thursday, November 9, 2017

9:00 am – 1:00 pm

The Enterprise Center at Salem State University

Setting up systems and processes are an important part of running a small business,
even for sole proprietors. Documenting your daily operations in a business operations
manual creates systems, consistency and value in your business. A well-written manual,
also serves as a great training tool.
There are a variety of ways to set up a business manual. In this 4-hour class, you’ll learn:
• Why a manual is important to running your business
• How to document your day-to-day processes
• How to set-up your manual and which key elements are a must
• How to create checklists
• Resources and tools to use in your manual
• How to best use your manual
• How to keep your processes and procedures updated
Disorganization can be costly to a business. Setting up processes will help increase
productivity, save time and will eliminate misunderstandings among employees
regarding their responsibilities. Most important, a manual will help you maintain the
quality of business you have worked so hard to create.
Part 1:

  1. Why Processes & Procedures are an Important Part of Running a Business
  2. What is an Operations Manual & How does it Help with Efficiency
  3. Who Uses Operations Manuals
  4. What are the Key Elements of a Manual

Activity: Filling out the key elements chart for their own business
Part 2:

  1. How to Set up Your Manual
  2. How to Create Usable Checklists
  3. Resources & Tools to Use in Your Manual

Activity: Pick One Process and Write down the full steps for that process
Part 3:

  1. Creating a Training Program Around Your Manual
  2. How to Best Use Your Manual

Activity: Create a Training Program Agenda
Part 4:

  1. Implementing Your Manual
  2. Best Practices for Manual Maintenance


NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.
REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.


Melissa Stacey

Melissa Stacey is a popular speaker and the founder of Feeling Organized, specializing in
organization for small businesses and home offices since 2006.
Combining her natural talents for organization and planning, with her passion for
helping people, Melissa helps clients find creative solutions to their business and
personal organizing challenges. She works with clients to create unique organizing
systems, customized to fit their specific needs, lifestyle and/or work style. Melissa’s
expertise includes filing systems, paper management, closet spaces, offices and
workflow, operation manuals and business processes.
Melissa is the co-author of Get Organized Today - a fabulous tool for people who want
to be organized but don't know where to start. She is also a very active speaker on
Boston’s North Shore, as well as the San Francisco Bay Area.
As a Golden Circle Member of the National Association of Professional Organizers
(NAPO), Melissa is in touch with new trends in the organizing industry. She also serves
as President for the Marblehead Business Referral Network and is Assistant Secretary
for The Rotary Club of Marblehead Harbor.

Melissa Stacey


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