Best Practices for your Sales Team
How does your sales team operate? Are they cooperative and open, or do they like to keep all their strategies secret? Chances are that there is a little bit of both going on in offices across the region. The balance can be hard to maintain, especially when numbers are measured and compensation relies on quantities sold. Here are a few ways you can encourage your sales team to maintain a healthy balance between competition and cooperation.
Brainstorm Targeting Techniques
Criteria for Success online suggests asking your sales team a few important questions. “Does your company have a set plan for targeting? Is every salesperson on the team executing the targeting plan the same way? Want to mix things up?” Ask yourselves who your best customers are and where they are coming from. Why are they your best customers? Take some time to look at where your targets are found and what other areas can hold similar customers.
Develop Success Stories
Whenever someone is considering investing in a product or service, they want to hear from other customers and how they fared under your company. Create a series of success stories that can help you explain how your business has helped others succeed. For example, if your company is an IT support company, have a few short stories that can illustrate how your company has guided or supported other companies that needed IT services. Maybe a business that you have serviced has seen an increase in traffic on their website or and increase in clients of their own due to the work you have done. Stories like those can help sell your business without being a hard sell.
Ask for Referrals
We all have those loyal customers whom we adore. When the opportunity arises, ask for a written testimonial for your social media platforms or possibly a write up on an online review site like Yelp or Google Review. Most clients are thrilled to be able to help grow your business. These reviews or testimonials can really help the sales team when it comes time to close a deal.
Not only can loyal customers help out with testimonials or online reviews, they can verbally refer you to other people in their field of work. It never hurts to ask for a referral or a mention to others.
Finding customers can happen in the most unlikely places. Not all sales are made at networking events, seminars, or workshops. Many times, the sale happens months down the road after someone has gotten to know you during community events, volunteering opportunities, or through valued referrals. Building relationships and talking about your business can be something you do in many venues. You never know when someone may need your services and suddenly your name comes to mind.
Do you need help with your sales team? Check out our workshop on September 19th titled, “Secrets of Effortless Selling.”