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MANNERS MATTER: THE POWER OF PROFESSIONAL PROTOCOL
Tuesday, May 22, 8:30 to 10:30 AM FREE
Your behavior can have an impact on your bottom line. Business is based upon establishing and maintaining relationships. What are you communicating through your attire, body language and interactions? What do your communication techniques—in person, in writing and online—say about you? This program focuses on social skills to persuade clients, impress others and win over your co-workers. Speaker: Jodi Smith, President, Mannersmith.
Co-Sponsored by the MA Small Business Development Center
Jodi R. R. Smith has been promoting better behaviors since 1986. Ms. Smith is a dynamicpresenter who has worked with organizations, corporations, educational institutions and individualsto increase their social savvy and confidence levels. Ms. Smith's background in motivationalpsychology and human resources has served to reaffirm her belief that proper manners andetiquette are an essential part of functioning successfully in today's world.Ms. Smith received her Bachelor's Degree in Psychology from the University of Rochester and herMaster's Degree in Industrial and Labor Relations from Cornell University. Ms. Smith is a humanresources professional and an avid advocate of etiquette.
SUCCESSION HAPPENS!: HOW TO EFFECTIVELY MANAGE YOUR EXECUTIVE SUCCESSION
FOCUS ON NON-PROFITS:
SUCCESSION PLANNING: EXECUTIVE STAFF & BOARD
Thursday, May 31, 8:30 to 10:30 AM FREE
Change happens, and you can plan for it to be successful, for both your staff and your board. This highly interactive workshop focuses on preparing for changes in leadership and making it work for your organization. We’ll cover lots of bases, from understanding vision, strategy, and core values to identifying what to look for in new candidates and establishing a selection and on-boarding process for new leaders. Speaker: David Kourtz, Consultant, Executive Service Corps (ESC).
Co-Sponsored by the MA Small Business Development Center
Mr. Kourtz is an experienced ESC consultant with expertise in generating and delivering creative and practical solutions. Dave held numerous HR management positions for a variety of firms, as well as for city and state government and healthcare organizations. Dave has experience in many aspects of human resource management, including talent recruitment and staffing, compensation planning, termination counseling and policy development. He has also provided comprehensive HR support for eight distinct mergers and acquisitions. Dave has volunteered with the Alzheimer’s Association and as a former board member of the Melrose YMCA, he continues to volunteer for the "Y".
WHERE, GROUPON AND OTHER ON-LINE BUYING OPPORTUNITIES
Tuesday, June 5, 8:30 to 10:30 AM FREE
Group buying opportunities abound and can be a great marketing tool for your business. But they can also be a devastating mistake. This workshop covers the pros and cons of group buying and how to negotiate a deal that works for your particular business and needs. Speaker: Arik Keller, Sr, Director of Product, Merchant Services, WHERE, Inc.
Co-Sponsored by the MA Small Business Development Center
 Arik lead’s WHERE’s product solutions for merchants. He brings over 15 years of hands-on operational experience with three technology companies. Most recently, Arik was co-founder and CEO of LocalGinger, a Massachusetts-based social commerce company started in January 2010 and acquired by WHERE, Inc later that year. A self-funded start-up, LocalGinger grew 75 percent per quarter during its first year and was used by hundreds of smallbusinesses. Before LocalGinger, Arik spent three years as COO of DNSstuff, a leading web application used by over one million IT professionals. Prior to that, he was President of MindBranch, a leader in market research distribution, backed by Village Ventures and sold to MarketResearch.com in 2005. Arik began his career as a marketing executive at Hyatt International, expanding the hospitality company’s loyalty program worldwide. Arik holds a BS in Business Administration from the University of Vermont and keeps busy with his wife and three daughters on Plum Island in Newburyport, MA.
WOMEN ON BOARDS
Wednesday, June 6th, 8:30 to 10:30 AM FREE
Boards of directors need women…and women need to be on boards. Whether they choose to do so as a strategic business decision or as a commitment to a cause they support, women have much to give and to gain from board participation, yet many women are unclear as to what qualifications are required, what board membership entails, how boards operate and how to become involved. This panel discussion, featuring high-powered North Shore women with years of experience on a variety of for-profit and non-profit boards, provides a rare opportunity to get the low-down on an important high-level activity.
Speakers:
Fran Dichner, President and CEO, R&L Associates, The Aries Group, Inc.
Pamela Scott President, LVCC Inc.
Louise Trottier, Senior Vice President, TDBank
Co-sponsored by the Salem State University Alumni Association
Louise Trottier is Senior Vice President, Retail Banking at TD Bank, America’s Most Convenient Bank leading a 100 retail store network in Massachusetts.
During her 30 year career, Louise has developed strengths in sales management, business development, customer experience, retail operations, retail lending and people development. Most recently, she provided strategic direction and leadership of the Rhode Island de novo market.
Louise’s banking career began in deposit and retail operations. She advanced into retail positions of increased responsibility including management roles as a Store Manager, Director of State Operations for Shawmut Bank NH, and Director of Retail and Small Business Banking for TD Bank in NH, VT and Upstate NY. Over the course of her career, she has experienced many industry changes including managing through an FDIC assisted bank failure.
Louise is passionate about community service having been a member of the Merrimack Rotary Club, City of Nashua Capital Improvement Committee, and board member for Special Olympics NH. Additionally, she has held many community service leadership roles including Board Chair of NH Partners in Education and Nashua Adult Learning Center. Currently, Louise is a board member for Covenant Health System, a Catholic Healthcare System sponsoring hospitals, nursing homes, and assisted living residences in New England. She is the current Board Chair at St. Joseph Healthcare, Nashua, a full service Catholic health care facility with a 200 bed hospital.
Louise enjoys spending time at her lake house with her family, boating, biking, sailing, snow and water skiing.
 Pam is President and CEO of LVCC, Inc., a business consulting firm that advises investment management firms, non-profits and other entities on business development, strategic planning and organizational issues. She has more than 30 years of sales and management experience in financial services and investment management. Prior to forming LVCC, Inc. in 2003, Pam was Senior Vice President at State Street Corporation where she managed investment relationships with mutual funds, corporate and public pension fund investors and led State Street Global Advisors’ Charitable Asset Management Department serving non-profit organizations. Pam began her career in investment management at Citibank and has also held sales, marketing and management positions with several other global investment firms in the New York City area.
Ms. Scott is a former director of Danvers Bancorp, Inc., holding company for Danversbank (DBNK) which merged with Peoples United Bank in June, 2011. She served as chair of the Wealth Management Committee. She had previously served as director of Beverly National Corporation, holding company for Beverly National Bank since 2006 prior to its merger with Danversbank in 2009. As a corporate director, she is an active member of the Boston Chapter of Women Corporate Directors and the National Association of Corporate Directors – New England Chapter.
Ms. Scott also has an extensive history of support and involvement with non-profit organizations in education, social services, performing arts, healthcare and professional associations. She was appointed trustee of Salem State University in 2009 and currently serves on the Board of Directors of the United Way of Massachusetts Bay and Merrimack Valley and The Boston Club, an organization of senior professional women. She has also recently served as an Overseer of the Tuck School of Business , President of Girls, Inc. of Lynn, Director of Celebrity Series of Boston and the National Association of Securities Professionals (NASP) and President of NASP-Boston Chapter.
Ms. Scott holds a BA in Economics from Rice University and an MBA in Finance from the Tuck School of Business at Dartmouth College.
 Fran Dichner is President, Owner, and CEO of R&L Associates and the Aries Group. She determines the vision, sets the course for, and provides the leadership for both companies. The Aries Group is a national provider of contract and permanent engineers and designers. R&L Associates is a 37 year-old full service Temporary, Temp-to-Hire, Permanent Placement Staffing and H.R. Solutions firm. Fran has been the President/CEO of parent company R&L Associates, Inc. since 2000 and assumed this role with the Aries Group in 2003.
Under Fran’s leadership, both companies have grown from a small Mom-and-Pop to a multi-million dollar award winning agency. Since assuming her CEO role, R&L Associates and the Aries Group have been recognized as one of the “Top 10 Recruiting Firms in Massachusetts,” “Top 100 Women Led Businesses,” and “Top 25 of the Fastest Growing Privately Held Staffing Firms in America.”
Fran currently serves on the Beverly Cooperative Bank Mutual Holding Company Board, and the North Shore Chamber. Fran has been instrumental in moving the corporate culture to encompass community service and philanthropy which has resulted in being recognized with a National Stevie Award and Boston Business Journal’s “Community Spirit” Award. Fran is also actively involved in Girls, Inc., Beverly Rotary and The Commonwealth Institute.
Fran’s past Board positions include: North Shore Women In Business, Beverly Kiwanis, National Association of Women Business Owners, Salem State Foundation Board, Girls, Inc., MAPS
Fran’s awards and recognitions include: Girls, Inc. “Strong, Smart, Bold” Award, North Shore Women in Business Businesswoman of the Year, North of Boston Businesswoman of the Year, North Shore Distinguished Business Leader, Stevie Finalist, Beverly Chamber Businesswoman of the Year Nominee, Enterprise Bank Excellence Award Nominee
"LEAN SERIES": EASIER, BETTER, FASTER, CHEAPER: THE POWER OF LEAN MANUFACTURING
Thursday, June 7, 8:30 to 10:30 AM FREE
Small companies as well as large worry about how to do more without adding cost and complexity. The concept of continuous improvement, also known as “lean,” can work in any size operation. Enhance quality, reduce costs, decrease delivery cycles and delight customers—all at the same time—with a lean strategy that can bring competitive advantage while keeping you focused on what customers will pay for. Speaker: Pat Wardwell, COO, Greater Boston Manufacturing Partnership. Her background includes Lean Gold Certification, Shingo Prize Examiner, AME Excellence Award Examiner, Member AME and SME.
Co-sponsored by the MA Small Business Development Center
Pat Wardwell has been teaching and coaching companies in the application of lean principles and tools for over 20 years. She has guided teams in a wide variety of administrative settings in how to examine their work processes for opportunities for improvement. She is the co-author of the book E2 (everybody, everyday) Continuous Improvement System and was co-recipient of a Shingo Prize for Research in Operational Excellence in 2010.
THE ART & SCIENCE OF SALES AND MARKETING
Tuesday, June 12, 8:30 to 10:30 AM FREE
Innovative and practical approaches to sales will quickly improve your company’s bottom line. Learn about cold calling, closing sales, getting that first appointment, making presentations and developing positive long-term relationships with customers. Speaker: Jay Wallus, President, JayWallus.com.
Sponsored by the MA Small Business Development Center
YOUNG ENTREPRENEURS OF THE NORTH SHORE: PERFECTING YOUR MARKETING PITCH!
Thursday, June 14, 5:30 to 8:30PM FREE
 Welcome to the next Young Entrepreneurs of the North Shore Event: Perfecting Your Marketing Pitch! We are excited to be presenting Stuart Paap, former stand-up comedian and current businessman, as the next YENS workshop speaker. Stuart’s blend of intellectual strength, rapid-fire wit, and savvy business acumen make him an ideal speaker for young entrepreneurs.
The evening will begin with 30 minutes of socializing and settling in with beer, wine and crudite provided by the Enterprise Center. During the next hour Stuart will speak about how to create and execute your own marketing pitch, followed by a short Q&A. The evening will conclude with an additional 30 minutes of networking. Be prepared for an exuberant, interactive evening that will give you the tools to hone your business message and communicate it to any receptive audience. Speaker: Stuart Paap, Professional Public Speaker and Businessman
AN INSIDER’S GUIDE TO GRANTS FOR VISUAL ARTISTS
Thursday, June 14, 8:30 to 10:30 AM FREE
Learn more about the seemingly mysterious and definitely important world of grants. How do you find them? Apply for them? Find out here, as we discuss different types of funding, best practices, the jury process, crowd source funding and other grant-related topics. Speakers: Kelly Bennett and Dan Blask, Massachusetts Cultural Council.
Kelly Bennett is an Artists Program Coordinator for the Massachusetts Cultural Council (MCC). She also serves as the MCC’s Artist Fellows exhibitions curator. In addition, she co-writes the MCC’s blog ArtSake, which highlights the work of Massachusetts artists. She received her BFA in painting from the Massachusetts College of Art and her MFA from the School of the Museum of Fine Arts. She has been a guest juror and guest speaker at numerous museums, colleges and not-profit art organizations in the region including The Griffin Museum, Mass MoCA, Montserrat College of Art, the School of the Museum of Fine Arts, Rhode Island School of Design, Provincetown Art Association and Museum, and Massachusetts College of Art.
Dan Blask is an Artists Program Coordinator for the Massachusetts Cultural Council (MCC). For the MCC, Dan writes about Massachusetts art and artists for the ArtSake blog, and he coordinates grant programs for individual artists, including grants for filmmakers and writers of fiction, nonfiction, dramatic writing, and poetry. Dan received his MA in Creative Writing (Playwriting) from Boston University and lives in Cambridge, Massachusetts.
MOBILE MARKETING 2012
Thursday, June 21, 8:30 to 10:30 AM FREE
Your customers are increasingly interacting with the web and their peers using smart phones, iPads and other mobile devices. How can you leverage this to drive traffic to your business, increase word of mouth marketing, and influence customer behavior? Together we will determine how your business can benefit from mobile marketing. Speaker: Keith Griffis, Consultant, Simple Media Marketing.
Co-Sponsored by the MA Small Business Development Center
Keith is an Internet Marketing & Social Media Consultant and Coach based in the Boston Area. His company, Simple Media Marketing, helps businesses develop simple and sustainable marketing strategies that increase leads and sales through the use of Content Strategy, SEO, Social Media, Mobile Marketing, Email Marketing, and PPC Ads.
"128 VENTURE NORTH BREAKFAST SERIES"
LOSING CONTROL: THE OTHER COST OF CAPITAL
Tuesday, June 26, 7:30 to 10:00 AM FREE
You've led your company succesfully through its early stages of growth. Now you're facing an even bigger challenge: raising enough capital to scale your operations without losing control of the company. Does giving up a controlling interest in a company automatically mean you'll be sidelined? What red flags do investors consider in replacing a founder? How do entrepreneurs build strong relationships with new investors/owners? How can you tell when it's time to hang it up (at least with this company)? Panelists: Richard Harris, Launch Pad Venture Group; Nick Pappas, Vice President, Massachusetts Technology Development Corporation.
Entrepreneurs and management candidates. $25
Investors and service providers. $35
CREATING PROSPERITY FOR YOURSELF
Thursday, July 12, 8:30 to 10:30 AM FREE
Come hear how you can create your own path to prosperity from someone who has done just that. Learn how to create an action plan that can inspire you to move towards a richer and fuller life. Using personal anecdotes and a dynamic model, we’ll dig into areas of courage, determination, healing and clarity, with humor and grace. It’s summer and a great time for high spirits and a new determination to create a great future. Speaker: Kate McKay, President, Gold Siena.
Kate lives her life with Success, Joy and Abundance. Kate believes the  proof is in the pudding and based on her huge success in her business, there is no disputing that her 6 Touch Point Action Plansm works!
Kate is President of Gold Siena, Inc., a multi-million dollar precious metals company. She is also President of the Siena Foundation, a non-profit organization committed to bringing Prosperity and Financial Wellness to the under-served. Kate is also President of the Women’s Prosperity Club, a company focused on providing resources, products and services to bring Prosperous Living to the masses. Kate believes that we can live a life of Flourishing Abundance and Peace by changing the way we think and relate to ourselves and others.
Kate is a recognized personal fitness trainer and coach, inspiring others to reach their physical potential by utilizing the same methods of clarity of vision and inspiration that she incorporates into all of her Prosperity work. She is an award winning fitness competitor, recently taking first place in an OCB sponsored Figure Show in the age 45+ division.
Kate is a soon to be published writer, and is working on the final touches to her book, Path to Prosperity. Kate is passionate about expanding her message to the national speaking circuit and looks forward to motivating and inspiring others to live a life of Prosperity.
Kate is a proud mother of three children, Will, John and Sophie. She is a voracious reader, loves to be outside, and enjoy her life, friends, and beautiful surroundings in Newburyport, Massachusetts.
"FOCUS ON NON-PROFITS"
VOLUNTEERS TO DONORS: MAXIMIZING TIME AND DOLLARS
Thursday, July 19, 8:30 to 10:30 AM FREE
Your organization depends on people to give both time and money. This workshop will focus on how to increase their support. What motivates them? What’s the connection between them? How can you engage them more fully? Share your experiences and learn how to work collaboratively with individual supporters to create meaningful and engaging opportunities to contribute. Speaker: Theresa Hamacher, Consultant, Executive Service Corps; President, National Investment Company Service Association (NICSA).
Sponsored by:
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