Tag Archives: Brokers

Time Management (Half-Day, Choose Morning or Afternoon Session) Copy

TIME MANAGEMENT

Friday, December 15, 2017

Morning Session: 9:00 am – 12:00 pm
or
Afternoon Session: 1:00 pm – 4:00 pm

The Enterprise Center at Salem State University

Time is a form of currency, and TIME IS MONEY!  In this half-day session (am or pm session) you will acquire day-to-day time-management tools that will help you more effectively use your time so you can direct your energy towards fulfilling your short and long-term professional and personal goals.  By identifying improved time management and organizational skills, you, too, can use your time and energy effectively, focusing your efforts on the activities that will help you reach your goals. BONUS:  you will create and action plan for your time-management process and identify ways to evaluate and improve your efforts.  When you register, you will be able to choose either the morning or the afternoon session.
Morning Session:
Friday, December 15, 2017  9:00 am – 12:00 pm
or
Afternoon Session:
Friday, December 15, 2017  1:00 pm – 4:00 pm

Instructor: James Hannon, The Training Associates
Location: The Enterprise Center at Salem State University

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

Employee Retention (Full Day)

Employee Retention
Friday, December 1, 2017
9:00 am – 3:30 pm

The Enterprise Center at Salem State University

Once you’ve hired them, how do you keep them?
Companies of all sizes are finding an urgent new priority–keeping employees. This one-day program takes the participant through the critical ideas of employee retention using what is called the Three “Rs” of Employee Retention–Respect, Recognition, and Rewards–as the basis for any program designed to keep people around.

Topics Covered:

  • Keeping Employees–and Keeping Them Satisfied
    1. The Importance of Retaining Employees
    1. Finding and Keeping Employees: The Challenges
    1. The Three Rs of Employee Retention

 

  • Respect
    1. The Essential Ingredient of a Hard-to-Leave Workplace
    1. Rule 1: Be Considerate
    2. Rule 2: Care About Employees as Individuals, Appreciating Their Unique Strengths
    3. Rule 3: Always Be Fair
    4. Rule 4: Trust Your Employees
    5. Rule 5: Be Worthy of Trust
    6. Rule 6: Involve Employees
    7. Rule 7: Make the Workplace Pleasant and Safe
    8. Summary: Reviewing the Rules of Respect
  • Recognition
    1. Redefining Recognition
    1. Acknowledging Employees
    2. Formal Acknowledgment
    3. Feedback Matters!
    4. Fostering Communication
    5. Acknowledging Workplace Transitions
    6. Enabling Professional Growth
    7. Evaluating Performance
    8. Summary: Recognition: Mastering the Basics
  • Rewards
    1. Types of Rewards
    1. Fostering Retention Through Quality-of-Life Rewards
    2. Enriching the Workplace
    3. Creating a Fun Workplace
    4. Celebrating in the Workplace
    5. About Compensation
    6. Summary: Recognizing the Right Type of Reward
  • You Can Make a Great Place to Work!
    1. You Are the Key
    1. Getting Started Means Getting Feedback
    1. Making Your Game Plan

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

Organizational Communication Skills for Leaders

ORGANIZATIONAL COMMUNICATION SKILLS FOR LEADERS

Friday, November 17, 2017

9:00 am – 3:30 pm

The Enterprise Center

This program was designed to familiarize you with the art of communicating.  You will earn to understand the importance of interpersonal skills in becoming a leader, be able to convey believability by keeping verbal, vocal, and visual communications consistent, practice the nine behavioral skills of interpersonal communication, and change your habits to improve interpersonal effectiveness.  This program is valuable whether you are currently in a leadership role, or hope to be a leader in the future.
Instructor: James Hannon, The Training Associates
Location: The Enterprise Center at Salem State University

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

Customer Relationship Management (Full day)

Customer Relationship Management (Full Day)
Friday, November 17, 2017
9:00 am – 3:30 pm
The Enterprise Center at Salem State University

The one-day course introduces the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management in a company. Students will learn how to create customer loyalty, define the four marketing tiers, define, the four types of CRM, define the CRM process, and evaluate critical success factors. Course activities also cover the goals and cost of CRM, CRM pre-implementation strategies, the CRM implementation process, tactics used to test CRM, and ways to modify operations costs to become customer focused. Students will also learn how to manage customer relationships over the Internet, identify the characteristics of eCRM, automate processes with eCRM, and customize eCRM interfaces for each type of eCRM user. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Topics Include:

  • Customer loyalty
    1. Customer loyalty
    2. Market intelligence enterprise
  • CRM basics
    1. Customer information
    2. A CRM program
  • Preparations for CRM
    1. CRM and expenditures
    2. Implementation planning
  • CRM implementation
    1. CRM implementation preparation
    2. The implementation process
  • eCRM
    1. eCRM fundamentals
    2. eCRM and automation
  • eCRM customization and goals
    1. eCRM customization
    2. eCRM goals

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

Maximizing Efficiency with Processes and Procedures (Half Day)

Maximizing Efficiency With Processes and Procedures

Thursday, November 9, 2017

9:00 am – 1:00 pm

The Enterprise Center at Salem State University

Setting up systems and processes are an important part of running a small business,
even for sole proprietors. Documenting your daily operations in a business operations
manual creates systems, consistency and value in your business. A well-written manual,
also serves as a great training tool.

There are a variety of ways to set up a business manual. In this 4-hour class, you’ll learn:
• Why a manual is important to running your business
• How to document your day-to-day processes
• How to set-up your manual and which key elements are a must
• How to create checklists
• Resources and tools to use in your manual
• How to best use your manual
• How to keep your processes and procedures updated

Disorganization can be costly to a business. Setting up processes will help increase
productivity, save time and will eliminate misunderstandings among employees
regarding their responsibilities. Most important, a manual will help you maintain the
quality of business you have worked so hard to create.

Part 1:

  1. Why Processes & Procedures are an Important Part of Running a Business
  2. What is an Operations Manual & How does it Help with Efficiency
  3. Who Uses Operations Manuals
  4. What are the Key Elements of a Manual

Activity: Filling out the key elements chart for their own business

Part 2:

  1. How to Set up Your Manual
  2. How to Create Usable Checklists
  3. Resources & Tools to Use in Your Manual

Activity: Pick One Process and Write down the full steps for that process

Part 3:

  1. Creating a Training Program Around Your Manual
  2. How to Best Use Your Manual

Activity: Create a Training Program Agenda

Part 4:

  1. Implementing Your Manual
  2. Best Practices for Manual Maintenance

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

Managing Conflict

MANAGING CONFLICT

Friday, October 20, 2017

9:00 am – 3:30 pm

The Enterprise Center at Salem State University

This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. On successful completion of this course, students will be able to: develop skills to assess a conflict situation and monitor their reaction to the conflict; utilize effective communication techniques to manage conflict in a proactive manner, and resolve conflict through identifying its source, and determining and implementing the best solution.
Instructor: James Hannon, The Training Associates
Location: The Enterprise Center at Salem State University

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

Hiring Top Performers (Full Day)

Hiring Top Performers

Friday, October 13, 2017
9:00 am – 3:30 pm

The Enterprise Center at Salem State University

Select the Best Every Time!
A lot has changed when it comes to hiring today – the importance of diversity, the use of e-mail and other technology, and the sheer size of the applicant pool. But the process for success is still the same. Announcing openings; interviewing applicants; choosing and retaining the best talent. Learn how to do it all more effectively in today’s workplace with this indispensable guide.

Topics Covered:

  • What Are You Looking For?
    1. Finding and Retaining the Best
    1. The Hiring Skills Inventory
    2. The Role of Job Audits and Descriptions
    3. Conducting a Job Audit
    4. Building a Job Description
    5. Part Summary
  • The Legal Side of Hiring
    1. Know the Law
    1. Who Is Protected?
    2. Affirmative Action
    3. State and Local Legislation
  • Reviewing Résumés and Applications
    1. The Role of Résumés and Applications
    1. Reviewing a Résumé
    2. Evaluating Cover Letters
    3. Reviewing an Application
    4. Electronic Applications
    1. Narrowing the List
    2. The Value of Telephone Screening
  • Interviewing Effectively
    1. Establishing the Interviewing Process
    1. Conducting the Interview
    2. Selling the Organization’s Image
    3. Evaluating the Candidate
  • Testing
    1. A Requisite of Employment
    1. Paper-and-Pencil Tests
    2. Drug and Alcohol Tests
    3. Deciding Whether to Test
    4. Medical Screening
  • Conducting Reference Checks
    1. Overcoming Obstacles
    1. Questions to Ask of Former Employers
    2. Evaluating References
    3. Credential and Credit Checks
  • Decision Making and Offers
    1. Matching the Candidate to the Criteria
    1. Securing the Best
    2. Notifying Candidates
    1. Making the Offer

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

 

Practical Project Management (2 Full Days)

Practical Project Management

Fridays, October 6 & 13, 2017

9:00 am – 3:30 pm

The Enterprise Center at Salem State University

Successfully managing a project requires effective planning and adherence to the industry’s best practices in every step of the process. By understanding the fundamentals of project management, you will be better prepared to initiate a project in your organization and position it for success. In this course, you will identify effective project management practices and their related processes.

This 2-day program will allow the small business the ability to leverage basic Project management values to ensure success in the execution of their projects.

Morning/afternoon refreshments, lunch and all materials are included in the cost of the program.

The program will cover:

-Basics of Project Management
-Tracking and communicating project status and issues
-Risk Management for projects
-Applying Agile Project Management to adapt quicker to market needs

REGISTER NOW

NOTE: Download a parking permit when you register.  Print the permit and display it on your dashboard.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.

 

 

Basic Mediation Training


Basic Mediation Training 36 Hours

October 2 – 23, 2017

Salem State University

Register before June 12 at noon and receive an early registration discount!

The Basic Mediation Training program provides in-depth coverage of the mediation process and the principles of conflict management through presentations, exercises, discussions and role-plays. The training complies with the MA Supreme Judicial Court (SJC) Uniform Rules on Dispute Resolution and meets the requirements of Mass General Laws, Chapter 233, Section 23C to establish mediator confidentiality.

The training will be conducted by North Shore Community Mediation Center’s Professional, experienced lead trainers and coaches. There is no MA Certification for Mediators. This Training will not qualify participants for any certification or license

Who should attend:

  • Managers, human Resource and other Business Professionals
  • Social Workers, health Service providers, Mental Health professionals
  • Attorneys, Paralegals, Court Employees
  • Educators, college Students
  • Community Leaders, Retirees
  • Anyone interested in learning to constructively deal with the inevitable conflicts that arise in their personal and professional lives.

NOTE: This training program meets for 6 sessions, as follows:

  1.  Monday, October 2 – 8:30 am – 4:30 pm
  2.  Tuesday, October 3 – 8:30 am – 4:30 pm
  3.  Tuesday, October 10 – 8:30 am – 4:30 pm
  4.  Monday, October 16 – 8:30 am – 4;30 pm
  5.  Tuesday, October 17 – 4:30 pm – 8:30 pm
  6.  Monday, October 23 – 8:30 am – 4:30 pm
  7. Tuesday, October 24 – 4;30 pm – 8:30 pm

A parking permit will be emailed to you before the first class session. Classroom CC111 is located on Central Campus, Bertolon School Classroom Building. The entrance is directly across from Starbucks.

Register Now

Business Ethics

Business Ethics

Friday, September 29, 2017

9:00 am – 3:30 pm

The Enterprise Center at Salem State University

This program introduces the participant to the fundamentals of business ethics. You will learn about the decision-making process to solve ethical dilemmas, unstanding barriers and consequences when making ethical decisions, and the process for blosing the shistle when unethical situations arise. Course activities also cover identifying common managerial ethical issues, being proactive with ethical issues, addressing subordinates’ ethical issues, identifying causes of unethical behavior, recognizing unethical behavior, and ending unethical behavior in the workplace.  Participants will aslo learn about organizational ethical principles, and the four categories of corporate social responsibility. Finally, students will learn how to develop a code of ethics and execute an internal ethical audit.

  1. Topics Include:
    1. Ethical decisions
    2. Basics of business ethics
    3. Making ethical decisions
  2. Whistle-blowing
    1. Whistle-blowing criteria and risks
    2. The Whistle-blowing process
  3. Managerial Ethics
    1. Ethical Management
    2. Subordinates’ ethical issues
  4. Unethical behavior
    1. Recognizing unethical behavior
    2. Ending unethical behavior
  5. Organizational ethics
    1. Organizational ethics basics
    2. Ethical principles
    3. Ethical safeguards
    4. Corporate social responsibilities

REGISTER NOW

NOTE: Download a parking permit when you register.

REFUND POLICY: 100% refund before the first class meeting. 50% before the second class meeting. No refunds after the second class meeting. In the case of a Salem State Online class, 100% refund before the scheduled start date. No refunds once the Salem State Online class begins. For all other online classes (Gatlin, Ed2go, or MindEdge, no refunds of any kind will be issued). Please call Andrea DiVirgilio at 978-542-6302 for more information.